CQC-ready, every day

Getting your practice set up

Setting up takes minutes. You add your practice or clinic, your clinicians and the registrations, certificates and records you hold, all at once or gradually as you go. There is no lengthy migration and nothing complex to configure first. From that point Complys is the single, private place where your compliance lives, visible only to the people you choose.

Because it is priced for a single practice rather than a corporate group, an independent surgery or clinic gets the same tools as a large group or primary care network. Everything described below is included from the start.

Medicines and cold chain

Medicines management is central to a safe rating, and Complys keeps it in order. Your medicines and prescribing policies, any controlled-drug records, your emergency drugs and, crucially, your vaccine fridge and cold-chain monitoring sit together, tracked and dated.

The cold chain in particular benefits from being watched: daily temperature records, a clear procedure for excursions, and reminders so nothing is missed. Patchy fridge logs and out-of-date emergency drugs are among the most common findings, and holding them in one place with reminders closes that gap for good.

Infection prevention and control

Complys gives your IPC a living home rather than a folder nobody opens. Your IPC policy and lead, your hand-hygiene and cleaning practice, your sharps and clinical-waste management and your water-safety regime all sit together, and your IPC audits are recorded so you can show not just that you have standards but that you check yourself against them and act on what you find. That evidence of self-audit is exactly what reassures an inspector.

Staff, registration and appraisals

Every clinician needs current GMC or NMC registration and appropriate indemnity, and your team needs safe recruitment, training and appraisals on track. Complys gives each member of staff a live record holding registration, DBS, indemnity, training and appraisal dates, each tracked with reminders.

As everywhere, expiry is the enemy: a registration that lapses unnoticed, an appraisal that slips, a mandatory course that runs out. Complys warns you before anything lapses, so revalidation and training stay on track and an entire class of inspection risk simply disappears.

Inspection readiness, scored

The readiness dashboard lists what CQC looks for in a GP practice or clinic, across governance, medicines, infection prevention and staffing, and you mark where you stand against each item with a note of your evidence. Complys turns that into a live readiness score and shows you exactly which areas need work.

This turns inspection preparation into a continuous habit. You keep a live picture of your readiness all year, close gaps as they appear, and walk into an inspection knowing precisely where you stand.

Incidents, complaints and governance

Complys is where you record and review significant events and complaints, keeping a clear, dated history that shows you notice when something goes wrong, act on it and learn from it. Handled openly, these are proof of a healthy, well-led practice rather than something to hide, and having them organised in one place is a direct contribution to the well-led question.

Day to day, and on inspection day

Complys works from a phone as well as the practice computer, and because the whole team works from the same live picture, compliance becomes shared rather than shouldered by one exhausted manager. The reminders keep everyone ahead of renewals without anyone having to hold it in their head.

On the day of an inspection, everything is to hand: your readiness score, your medicines and cold-chain records, your IPC audits, your staff registrations and appraisals, and your building certificates, all current and dated. Instead of a frantic week beforehand, you produce a complete picture of a well-run practice in minutes.

Pricing and getting started

Complys for GP and Clinics starts with a 90-day free trial and no card, so you can set up and see your readiness before deciding anything. Pricing is based on the size of your practice, so it fits a single clinic as comfortably as a larger practice or a group, and the price you start on is locked in if prices rise later. Everything here is included in every tier, and you can be set up and seeing your readiness the same day.